Overview
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read each service description before making purchase. in case of contract then kindly read the terms before signing on it digitally or physically. Our commitment with you is all that was agreed in the contract or the service description on our platform only, it provides all the details about the services or the product you purchase.
However, our services are non-touchable items, which are not products that policies related to poor storage or product defects can be applied to.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy:
For Cancellations please contact us at raed@mypeoplehr.com or +971 – 50 29 68 474
Requests received within 3 working days from the time of payment will be treated as cancellation of services for the next service period.
Refund Policy
In case any client is not completely satisfied with our products we can provide a refund, if requested within 5 calendar days of payment. We will process a refund of the amount in such a scenario after deducting banks charges and any other charges provided by 3rd party.
From our understanding of all possible scenarios during service delivery, MyPeopleHR service agreements do not include the possibility of refunding fees paid for any service.
Please choose carefully before making your purchase as we do not refund for incorrect choice.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as but not limited to online meetings, coaching, ….etc cannot be refunded.
Additional non-returnable items such as but not limited to:
- Downloadable all kind of software products
- All kind of Training Material
- All kind of Proposals, such as but not limited to policy and procedures, strategy,
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at raed@mypeoplehr.com
Need help?
Contact us at raed@mypeoplehr.com for questions related to refunds and returns.
For bank transfer payment our Bank details as per the below:
Name: Mohammad Raed Ahmed Hamdi Hamo
Bank Name: Arab Bank
Account #: 4004-264950-500
Type: CURRENT ACCOUNT
Currency : AED
IBAN: AE54 0090 0040 0426 4950 500